Frequently Asked Questions
Everything you need to know about our premium travel gear and world-class service.
What is the 'Simple as That' lifetime guarantee?
Our lifetime guarantee covers the repair of all functional aspects of your Briggs & Riley bag for life. If your bag is ever broken or damaged, even if it was caused by an airline, we will repair it free of charge.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. We also offer expedited shipping options at checkout for those who need their luggage sooner for upcoming travel.
What is your return policy for online purchases?
We offer a 30-day return policy on all unused products purchased directly from our website. Items must be in their original packaging with tags attached to be eligible for a full refund.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery timelines vary by location and will be calculated at the time of checkout based on your destination.
How do I clean and maintain my Briggs & Riley luggage?
For ballistic nylon fabrics, use a soft brush or sponge with mild soap and warm water. For leather accents, use a high-quality leather cleaner and conditioner to maintain the material's integrity and appearance.
Can I track the status of my repair?
Absolutely. Once your bag is received at one of our authorized repair centers, you will receive a tracking number via email to monitor the status of your repair through our online portal.